Warranty and support
What happens after the charger is switched on.
Equipment warranty, workmanship coverage and a named contact for faults. Clear terms, in writing, before you sign.
Equipment warranty
Every unit we supply carries the manufacturer warranty, typically two to five years depending on the model, confirmed in writing on your quote. Warranty is registered against the serial number at commissioning so coverage starts on the day the site goes live, not the day it shipped.
Workmanship warranty
Installation work is covered separately by our licensed electrical contractor, so a termination or conduit fault is handled by the people who did the work. The coverage period is stated in your installation contract.
How a claim works
- 1. Send us the serial number and a short description of the fault.
- 2. We confirm coverage and open a case the same business day.
- 3. Remote diagnosis first, then a repair or replacement part if needed.
- 4. We follow the claim with the manufacturer until the port is back online.
Response times
Critical faults are acknowledged within one business day. For sites in Metro Vancouver and the Fraser Valley we aim for an on site response within two business days, and within five business days elsewhere in the province. Response targets are confirmed in your service agreement.
Serial number lookup
Enter the serial number from the label on the charger and we will confirm the warranty status and start date.
Reporting a fault right now? Call us and we will open a case immediately.
+1 236-512-1593
